Dear Mr Bowers,

This is Just a short note to thank your company and particularly your staff for the helpful, cheerful and efficient way they dealt with my recent business with your organisation.

I was impressed by the “can do, not a problem” of my initial enquiry through to the changes in my estimate and the volume, and the effortless experience for me as a customer when I arrived with a van full of boxes for disposal.

Having started and run a number of businesses I immediately sensed a happy and efficient ship so completely different from many large companies at the moment where their numerous delays and inefficiencies are blamed on COVID rather than their own ineptitude and, frankly could not care less attitude to customers, so well done to all.

With kind regards and keep up the good work

Robert Matthews. Broadoak Vehicle Finance Ltd

Thank you and can I just say, by way of feedback, what a pleasure it has been dealing with your company so far. Particularly the young man that delivered our equipment and carried out our first collection ( I think it was the same person but difficult to tell with a mask on!). He was polite, helpful, efficient and friendly and such a pleasant change from the attitude of our previous provider.

Hi Emma, I have to say the service was excellent and the guy who took the bags away was a real credit.First class.

Matt

Good afternoon Mr Bowers,

This is not so much of an enquiry as a thanks for the excellent service this morning at our house.

Not only did the pick-up arrive exactly on time, but the driver also managed to find our house without any problem – unlike the Amazon drivers!  He was quick and efficient, and had time for a couple of minutes of conversation and explanations – also, unlike many of those who deliver.

In all 8 bags of secure waste were picked up and may well be back with you as I write.Well done and I will await your invoice!  I have recommended your service to several people – you deserve to do well.

Geoff Matthews

I would just like to thank you for your professional, helpful and friendly service. I wouldn’t hesitate to recommend you to anyone who needs this sort of service in the future

Thanks for your help with my one-off, major shredding job.
Your prompt and helpful answers to my enquiry were a refreshing changed while I searched for a solution.
Pleasure dealing with a “can-do” business.

Can I just say what nice people you are, I’m so pleased I have found your firm as an alternative to a national company!

Just wanted to say a big thank you for helping us out this week –

You really pulled it out of the bag and I do appreciate finding a decent company that values customer service as much as we do.

I’ve been singing your praises to our director and declaring “at last found a decent company in the SW”.

I’m sure we’ll be putting more work your way and will be in touch soon with some more paper/shredding opportunities.

We have been using Bowers for over 11 years now and I would like to say that when every I need help to collect confidential waste in a hurry they will always help out and the staff are always very friendly and well spoken.

Teresa Shoemark Cert ll | Facilities Administrator

In my experience local family run businesses offer a much better service and M&J Bowers are no exception.

Their quality of service, reliability and costs cannot be beaten and I cannot wait to have them as our permanent confidential waste suppliers.

I have also recommended them to other companies such is the faith I have in them

Good morning

I just wanted to provide some feedback on your staff and service.

Last week you helped us out by taking some aluminium trays along with our usual confidential shredding.

I just wanted to say thank you to the gentleman who came out to us. He did a great job and went the extra mile to help us out. It was very much appreciated. Please say a big thank you for us!

Just a quick email to thank you and your team so much for all their help.

Your collection guys arrived today and were very helpful, please pass my thanks to them both, all of your drivers/collectors are extremely helpful and courteous. And I would also like to thank your office team, Sarah (hope I’ve spelt her name correctly!) has been absolutely brilliant on the phone and is really professional and so helpful, you have a great office team and I really appreciate everyone’s help with our shredding! It has made a huge difference to us here.

I just wanted to write to say a BIG thank you to you and your team for the kind April offer of shredding personal data – no charge. As an independent local business established in 2007, this year is the first time we have been able to dispose of personal data. To accept your invitation for free disposal has may a huge difference to us and what a lovely gesture.

Emma is a tremendous ambassador for your company, polite, friendly and happy. This makes a true difference to us as the customer. I was also met by other staff who also demonstrated the same contentment and happiness working for you.

Your website also shines out.

Thank you again. May you have longevity of a continued successful business for years to come.

Best wishes

The Borough of Poole is pleased to confirm the award of a new 3 year contract with M&J Bowers. This builds on the relationship that has existed for many years for the collection of confidential waste and places the arrangement on a formal basis. We look forward to building on this relationship during the contract.

We are contacting you to thank you for the service you have provided the Trust over the week of August 27th. As previously discussed we were left without a cardboard collection service at very late notice. This was very disappointing for us. Your willingness to help and your approach to helping us find a solution at such short notice was very much appreciated.

The whole process from start to finish was handled extremely well. The tailored service, the communication and the willingness of your staff was brilliant.

We will be in contact when looking for future options in regards to our cardboard, as we are looking for a more sustainable self-sufficient service.